Terms & Conditions

  • ORDER PLACEMENT / ORDER MINIMUM

    In order to qualify for a wholesale account, a business must provide a Federal Tax E.I.N. and its state’s resale tax number prior to placing an order or before receiving a copy of our Price List sheet. Orders can be placed via:

    Email: customerservice@uniquestone.com
    Phone: 910.817.9450 Fax: 910.817.9464
    Order minimum: $1,000

  • PAYMENT TERMS

    All initial orders require payment before shipment. Unique Stone accepts Visa, MasterCard, Discover and American Express. Stocking dealers can request a credit application, and will be granted such based on credit worthiness. Failure to remit payment according to invoice terms may result in revocation of credit privileges. Past due accounts will be assessed a monthly finance charge of 1.5% (18% APR) of the remaining balance or a minimum of $10.00. No future orders will be shipped until all outstanding balances and any finance charges have been paid in full. Collection agency services will be engaged on past due accounts.

  • PRICING

    Unique Stone publishes a Price List sheet, however prices are subject to change without notice. Unique Stone reserves the right to void and/or alter any order in response to pricing actions taken upon us beyond our control. Unique Stone cannot be held liable for any customer loss of sales due to changes in our prices or due to any circumstance beyond our control.

  • CANCELLATIONS

    Due to the production demands, cancellation of orders 10 days after the date of order placement will be subject to a 25% restocking fee. Future orders will not be accepted until prior restocking fees are paid in full. Customers who have canceled previous order(s) may also be required to place a down payment on subsequent order and/or pay for the order before shipment.

  • BACKORDERS

    Unique Stone strives to ship every order complete; however backorders are filled only upon request at a $500 minimum. Backorders are considered new orders and are subject to the same freight terms as the original order.

  • SHIPPING

    You will receive a courtesy phone call from our staff letting you know that your order is ready for shipment. All shipments are handled by common carrier, include complementary lift gate service and a 24-hour carrier delivery appointment notice. Unique Stone does its best to inspect, pack and ship all orders with the utmost care, however customers are responsible for checking each shipment for visible damage upon arrival. Upon inspection, if there is visible damage, please have the driver to note it on the delivery receipt and provide you with an exception number.

    Customers have five (5) business days to report any concealed damage to Unique Stone, and all claims must be accompanied by photos that clearly illustrate the damage. Unique Stone, at its sole discretion, reserves the right to issue full or partial credit based upon the extent of the claim. Credit cannot be given without photographic evidence.

  • COLORS

    The artisans at Unique Stone hand apply each layer of finish based on exacting formulas, but because cast stone contains natural materials which react differently based on a number of conditions beyond our control, each piece is different. Color tones and accents will vary from piece to piece, but are expected to fall within a certain range.

    Due to the variation of the concrete produced at different times, Unique Stone cannot accept any returns or offer discount(s) on product that does not color match product(s) from a previous order. For color consistency, it is strongly recommended that any products that need to match be shipped on the same order.