Frequently Asked Questions
WHY DOES MY STAIN SHOW VARIATIONS IN COLOR?
Winter freeze/thaw cycles can affect the color of your product. Our goal at Unique Stone is to produce a strong product made to withstand winter extremes, however proper maintenance is advised. And piece from our line that can hold water is subject to damage or color change if left out through the winter. We suggest bringing pieces inside or placing them off of the ground, pulling any drain plugs, and covering.
WHAT IS TURNAROUND TIME?
Turnaround time varies throughout the year from 4 to 6 weeks, and tends to be longer during peak season from January to July. If you make a note on your purchase order that you need your order for a special event, we will make every effort to accommodate you.
DO YOU SHIP TO RESIDENCES?
We do drop ship, however we treat residential shipments the same way we treat commercial shipments by having the driver drop your purchase curbside. If your customer would like the skid placed inside a garage or carport, please note it on your purchase order. There will be an additional charge for an “inside delivery.” The driver will only move crates on paved drives—not on dirt, gravel or grass driveways.
HOW DO I PUT MY FOUNTAIN TOGETHER?
If you encounter any difficulties assembling your fountain, please contact our office at 910.817.9450. We’ll be more than happy to assist you.
HOW CAN I GET MY BOWL TO SIT LEVEL?
On occasion, you will need to use plastic shims to level the bowls of fountains or birdbaths. We recommend the plastic shims sold at your local hardware store.
WHAT DO I NEED TO CHECK FOR WHEN MY SHIPMENT ARRIVES?
VERY IMPORTANT: You must check for any damages. You only have five (5) days to report a damage to Unique Stone for a claim to be filed. Specifically, upon delivery immediately:
- 1. Make sure the skid count matches the delivery receipt.
- 2. Check to see that the “Do Not Double Stack” cone is on top of the crate, and hasn’t been crushed or removed.
- 3. Inspect the crate/skid for notable signs of damage, i.e. broken skid, destroyed box, etc.
- 4. Have the driver note any damages on the receipt and issue an exception number. Please call Unique Stone at 910.817.9450 with the exception number received.
CAN YOU MATCH A PIECE TO ONE I ORDERED PREVIOUSLY?
We can get close, but we can’t guarantee an exact match. We suggest that all items needing to match are ordered on the same P.O.
WHAT IS A LIFT GATE?
A lift gate is the drop-down gate that the carrier uses to lower freight to the ground.
WILL THE DRIVER PUT MY SHIPMENT IN PLACE?
No, your driver will unload at curbside unless you have requested an inside delivery on your purchase order (additional charges will apply).
CAN I SEAL MY CONCRETE?
You can most certainly seal your concrete. Any concrete sealer from your local hardware store should work fine. We suggest a matte sealer to prevent your product from taking on a shiny finish.
HOW DO I WINTERIZE?
If possible, bring any statuary, fountains, etc inside. If you must leave outside, drain any bowls that may hold water & cover. If your statuary is sitting directly on the ground, place treated lumber under each piece to lift it off the ground and protect against the winter freeze/thaw cycle.
HOW WILL MY STATUARY BE PACKED?
Your shipment will come wrapped in protective, recyclable burlap bags and packed in a Gaylord box attached to a 54″ x 44″ skid. For specific information regarding shipment of oversized pieces, please contact us at 910.817.9450.
MAY I PICK MY STATUARY ORDER UP AT UNIQUE STONE?
Yes. Your shipment will be crated just as if it were being shipped. Please place your order at least two(2) weeks in advance. Unique Stone will advise you as to when your order will be ready for pickup.
WHAT IS THE MINIMUM ORDER?
Our minimum order is $1000.
WHAT DO I NEED TO DO TO ESTABLISH AN ACCOUNT WITH UNIQUE STONE?
Simply send us a copy of your resale tax ID along with your contact information. We will place you in our system, mail you a catalog/price list, if requested. You will be able to place orders immediately.